Refund policy

Returns:

Our returns and exchange policy is valid for 30 days. This is counted from the date that you receive and sign for your items. 

All returns and exchanges should be logged on our returns portal, here: returnsportal.co/r/aymstudio?s=1 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must have the stickers and labels still in-tact. (We have purposefully designed these to be as un-obstructive as possible for you if you want to try the items on). The garments must be stain-free, without marks from make-up, fake tan or any other substances. We run a full and comprehensive quality assessment on all items returned to us. If they fail this quality assessment the items will be refused for refund and exchange purposes and will be sent back to you directly.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If quality approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. (Please note that we can not refund to an alternative payment method under any circumstances)

Refunds will be processed within 5 working days from receiving the goods back to our warehouse. During peak times, please allow for up to 2 weeks to process refunds.

Please allow 3 - 5 working days after receiving a notification of a refund, for the payment to clear into your account.

You will need to cover the cost of return postage. Please access our returns portal here, to log your return or exchange request: Returns Portal

Depending on where you live, the time it may take for your exchanged product to reach you will vary.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, bank or Paypal, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@aym-studio.com