Returns & Exchanges Policy
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Items must be returned within 30 days from date you receive your order.
- Items must be returned to us with tags attached. There must be no signs of tampering with the labels or tags.
- Items must show no signs of wear; please take care to avoid the transfer of make-up when trying on garments.
- Items must be unworn, unwashed, undamaged and unmarked in any way. Please be careful when trying on garments to avoid make up or fake tan transferring onto the fabric. To qualify for a return the items must be free from any signs of wear or tear, Unfortunately, we can not accept any item for return which is damaged due to staining (food, makeup, sweat, etc.) or scent (perfume or body odour). We do our best to accept all returns, however, in case the return is in unsuitable condition, we may not accept it. And and the item will return it to the sender.
- Items must be returned to us in the condition you received them, with all tags attached. As our items are hand made to order, this will be a brand new condition, which is how we expect to receive them back to us.
We must receive a proof of purchase within your return or exchange goods in order to process your return.
Hair accessories, hats, earrings cannot be returned or exchanged.
Please note, swimwear, underwear and bodysuits, can only be returned if the hygiene stickers are fully in tact and have not been previously removed. To avoid any risk of your items return being rejected, do not remove the hygiene sticker until you are absolutely sure you wish to keep the item.
We can only accept returns from the person that purchased the item.
Once you have received your order, in the unlikely case that there is any issues with your garments, we must be notified within 7 days of receiving your order.
HOW TO RETURN YOUR ITEMS
|Check that your items qualify for returns. They must be unworn and unwashed.
Items must be returned to us in the condition you received them, with all tags attached. They must not be damaged, stained, torn, snagged or marked in any way; including cosmetic marks from make up, fake tan or other products.
Access the following link and log you return or exchange: https://tracking.controlport.co.uk/e9ab6870/1394/return/a3e30e
Please provide as much information as possible as your feedback helps us to improve our garments for our customers, we really appreciate it.
Place the items in a small mailing bag or padded envelope. This will significantly reduce your postage costs upon returning the parcel to us. Do ensure the garments are well wrapped and protected as any damage caused during return shipment may cause your item to be refused.
You will need to cover the cost of the return postage. We recommend using a signed for delivery option and posting with your national postage service, such as Royal Mail, AusPost, USPS, Canada Post etc.
Please send your returning item(s) with your returns form to the following address:
James and James Fulfilment
Please ensure that you keep your proof of postage receipt.
- You will receive an email when your refund has been approved and processed within 14 working days from receiving the goods back to our distribution warehouse.
- It will take between 3 - 5 working days for this transaction to be authorised by your bank and for your funds to appear in your account. You will receive your refund in the original form of payment.
- The overall processing period for refunds is up to 30 working days.
- Original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.
- If we deny your refund or exchange request we will send the items back to you. We will also email you with a letter explaining the reasons that the request did not meet our Returns Policy guidelines. We will include images of said garment.
- Exchanges will be processed within 5-7 working days, unless the item you are requesting is on Pre-order, in which case it will be shipped out to you based on the Pre-order time scale noted on the website product page. If you require your exchanged item sooner, please do contact our customer care team, they will be able to advise you on how to achieve this.
- Your exchange items will be shipped with a standard shipping service. We will notify you via email once your exchange has been shipped. This email will include all tracking details.
We offer a range of delivery services. Shipping speeds include next day delivery within the UK and 2 -3 day worldwide shipping.
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Get in touch with us via email at firstname.lastname@example.org
We are on a mission to make sustainability a non-negotiable. We believe that all clothing should be made in a planet and people friendly way.
You can read more about what we're doing to make our clothes sustainably here.