You can use our 'Track Order' page to check on the status of your order. The information below outlines what each stage in the Track Order process means for you.
This confirms that we have received your order. You will receive an email with your order number - in the format: #AYM00000.
When using the 'Track Order' tool please allow for 24 hours on weekdays for your order status to update. If you have placed your order on a Friday, Saturday or Sunday your order status will be updated on the next working day.
Garments Being Made
At this stage, your garments will be made. This is often the longest part of the process as it involves hand making the garment.
This part of the process will involve various steps, including accurately cutting out the fabric following a pattern; this is often done one garment at a time. This is followed by one of our skilled sewing machinists sewing together the sections of fabric to construct the garments together. The garments are finished in a variety of ways depending on the complexity of the styles.
Ready to Ship
Once your garments have been carefully constructed, they will be wrapped in our AYM packaging ready to be shipped to you. We will process the shipment with the courier who will collect it and add it to their network.
Once we have handed your parcel over to our Shipping Courier, you will receive an email with the shipping notification. You'll now be able to track your order using the shipping information sent to you.
Check on the status of your order here: Track Order