Summary of Key Information
What data do we collect from you?
So that we are able to process your orders we ask for your name, telephone number, postal address and email address. In order to process payments we also ask for payment method details, including your billing address. If you are entering competitions or giveaways we will also ask you for your name, email address and postal address so that we can ship your prize to you. In order to sign up for marketing material, including our email newsletter, we will ask you for your name and email address and we will ask you to opt-in by selecting a ‘Sign Up’ button. We may obtain information about your use of our website to help us develop and improve it through online surveys and other feedback requests.
What will your data be used for?
Your data allows us, and our processors, to complete your order. It also allows us to contact you in relation to any updates or issues relating to your order, such as shipping status. Following your order we will use your email address to contact you for feedback relating to your recent order and your experience with the brand. This feedback allows us to improve the experience, including website adjustments and product developments.
If you are already opted in to our mailing list, we will send you information regarding products and services, including promotions and special offers from Boom Boom the Label and AYM brands. If you want to opt-in to our mailing list, you must sign up to this via the sign up form on our website. By signing up to our mailing list you give your consent for us to contact you directly regarding our brand, products, services and offers.
If you do not wish to be contacted for these purposes, we offer a few ways that you can unsubscribe from our mailing list:
- All of our mailing campaigns and newsletters will contain a link to ‘unsubscribe’ in the footer
- Alternatively, you can send an email to our customer care team writing ‘unsubscribe’ as the subject. To do so, send an email to: firstname.lastname@example.org or email@example.com
- You can also call our customer care team on: 01273 477779
Please be aware that by unsubscribing, your email address will then be stored securely on our ‘unsubscribe’ list. Your email address will be stored in this unsubscribe list so that we do not recontact you.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
Shopify Payment contact details
Stripe Payment details & contact details
Amack Group Ltd whose company number is: 8184278 (CHECK) is a UK registered company that owns the following brands:
- Boom Boom the Label: boomboomthelabel.com
- AYM: aym-studio.com
- Silhou: silhou.com
Boom Boom the Label will become known primarily as AYM during the second quarter of 2018. We will be informing customers of this change via email.
How To Contact Us
Amack Group Ltd can be contacted:
- Telephone: 01273477779 / +441273477779
- Email: firstname.lastname@example.org / email@example.com / firstname.lastname@example.org
- Address: Amack Group Ltd, Unit 1 The Old Brewery, Thomas Street, Lewes, East Sussex, BN7 2FQ, U.K.
Cookies and collecting data for tracking
Age & Consent
Our website is not intended for use by anyone under the age of 16 years. We will not knowingly collect any information relating to any person below the age of 16 years.
Sharing Your Personal Data
Who We Share Your Data With & Why:
We use third party companies for some processes on our website, including the processing of payments such as PayPal and the fulfilment of shipment for your order such as DPD.
We may contract with other services to complete services such as shipping, payment processing, we provide these companies with only the information that they need to perform their services. They are prohibited to using your information for anything other than the direct service that they are contracted by us to perform. For instance, our shipping providers will only use the information that allows them to deliver your parcel or contact you with any updates or issues only specifically related to your delivery.
As part of the new GDPR legislations we have requested that the third party providers that we work with, sign new ‘Third Party Provider Agreements’ that outline the terms of our GDPR updates and ask them to acknowledge their compliance with the new GDPR data protection legislation. This includes; Shopify, PayPal, DPD, RTD and Mail Chimp.
We also work with third party apps, these app companies are connected to the Shopify platform. This includes an app that manages and prints order invoices. The third party apps have their own privacy policies. Amack Group Ltd is responsible for reviewing the apps and ensuring that they are compliant with GDPR. To ensure that they are compliant, we have requested that these App providers demonstrate how they are compliant with the new GDPR legislations.
Amack Group Ltd owns Boom Boom the Label and AYM. Up until July 2018, if you are signed up to receive marketing information relating to Boom Boom the Label, you will automatically receive marketing material relating to AYM. This is because AYM will soon be replacing the Boom Boom the Label name. ‘AYM’ is the new name that is replacing ‘Boom Boom the Label’ brand.
We may share your information with other Amack Group brands to perform internal services and to review current business activities, such as working towards offering a better shipping service option.
Amack Group Ltd also own the Silhou brand. Following the email sent to our mailing list on XXXXX we will not be contacting you regarding Silhou or other Amack Group brands unless you have agreed for us to do so.
We will not be passing your information to any other parties for their own marketing purposes, unless you have agreed for us to do so.
Below we have listed the third party companies and links to their privacy policies.
How long we hold the information:
We will be performing regular audits on your information. We will hold your personal information for a maximum of 3 years following your last order. Your information will be stored on our secure Shopify platform and at the 3 year mark it will be destroyed by …. X
Requesting access to your personal data
You have the right to request access to the personal data that we hold about you. If you would like to request a copy of your personal data, please contact our customer care team at: email@example.com
Customer Journey, various points of information and how we use the information at each stage.
We ship worldwide, including to the US, UK, UAE, Canada, European Countries and Australia. Free Shipping is available when you spend over a certain amount. We offer a range of delivery services to best suit your needs. Returns and exchanges are available on all full price items, including pre-order styles.
View the full list of Shipping Services
We're here to help you.
Get in touch with us via email at firstname.lastname@example.org
We are on a mission to make sustainability a non-negotiable. We believe that all clothing should be made in a planet and people friendly way.
You can read more about what we're doing to make our clothes as sustainably as possible here.