Order Status Page
Postal Delays
Do you have a tracking number that has not updated from some time?
If your order has been shipped and is currently in transit with the courier, but has not been updated from some time. Please contact our team on info@aym-studio.com so that we can investigate this for you. We may need to raise an investigation directly with the carrier.If we have already raised an investigation for you (and we have confirmed this via email), please allow 5-7 working days for an investigation to take place.
If you have not heard from us after 7 workings days, please contact us again so that we can we action the next steps for you right away.
The parcels impacted by the above shipment delays, are those parcels that were shipped during the Royal Mail Strike Action and the Royal Mail Cyber Incident, throughout December 2022 and January 2023.
We understand how upsetting it is to not have clarity on when your order will be arriving with you and we look forward to resolving this with you as quickly as possible. We are so sorry for the delays and we can't wait to get your order to you.
Production Delays
We are so sorry about the delays that are impacting some styles.
The below table has been updated with the latest shipping dates for those styles that have been impacted by these production delays:
Walter Reversible Maxi Dress | Orders shipping from the 3rd February |
Taylor Maxi Dress | Orders shipping from the 3rd February |
Mayfair Dress | Orders shipping from the 3rd February |
Billie Maxi Dress | Orders shipping from the 3rd February |
Paxton Maxi Dress | Orders shipping from the 3rd February |
Seymour Maxi Dress | Orders shipping from the 8th February |
Taylor Tea Dress in Wine Red | Orders shipping from the 1st February |
Etta Dress | Orders shipping from the 8th February |
Returns Delays
Unfortunately the postal delays are also impacting your returning parcels. If your return tracking states that is has been delivered into our warehouse, please allow up to 5 working days for this to be processed.
If after 5 working days, your refund has not been completed, please contact our team on info@aym-studio.com so that we can investigate this for you.
Customer Care Responses
We are currently experiencing delays in our responses to customer enquires. Our small team are working overtime to get back to you all as quickly as possible, however, this can take some time as each enquiry requires a thorough investigation to provide you with as much information as possible.
We know it's really tempting, especially when you are patiently waiting for an update but please avoid sending multiple emails as this will push your original enquiry to the back of the queue. We respond to customer enquires in date consecutive order and this will cause a delay in our response to you.
We are currently responding within 4-5 working days and we are working super hard to reduce this lead-time as quickly as possible.
We thank you for your continued patience xx
FAQs
Shipping
We ship worldwide, including to the US, UK, UAE, Canada, European Countries and Australia. Free Shipping is available when you spend over a certain amount. We offer a range of delivery services to best suit your needs. Returns and exchanges are available on all full price items, including pre-order styles.
View the full list of Shipping Services
Contact Us
We're here to help you.
Get in touch with us via email at info@aym-studio.comaym-studio.com
Responsibility
We are on a mission to make sustainability a non-negotiable. We believe that all clothing should be made in a planet and people friendly way.
You can read more about what we're doing to make our clothes as sustainably as possible here.