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Free Shipping to the US on orders over $75 US Dollars

FAQs

Shipping & Delivery

Where will my order come from?

During the week of the 7th February 2022, we onboarded our products to a third party shipping partner. They are based in Northampton, UK. All orders will be shipped from this location from the 11th of February.

Working with a third party means that we have access to their highly developed warehouse facilities - giving us greater clarity on order status and stock positions. Ultimately, we will be able to provide you with a better service level as a result.

Previously our small team has been stretched to the limit when processing orders and this led to a lack of clarity for you as a customer. We would have to rifle through orders to figure out where something was... not ideal. The system that our new partner has in place is technology-driven - with the ability to see updates at every step in the order process.

It also means that we can offer a later cut off time of 4 pm for Next day delivery services.

Where's my order?

Items that are available to ship will be processed for shipping by 7 pm UK time Monday - Friday. They will then be shipped on the service you've selected at the checkout, starting from the next working day.

When your order is shipped you will receive an email notification with tracking details. You will then be able to track your order delivery directly.

If you would like to have an update on your order status, please contact our team at: info@aym-studio.com

If you're waiting on an order that you placed prior to the 14th of February - please find an update below.

You may be aware that we have recently transitioned our distribution services over to a warehouse partner which will allow us to offer a much better, quicker and more efficient shipping service and experience.

Unfortunately, during this transition and on-boarding process, we have experienced some stock issues which has resulted in some delays with certain products. We are so sorry about this. We know how exciting it is to receive your new AYM order and therefore completely understand how frustrating this is.

The garments affected by this delay are our Bamboo V-front Trousers in 30" Petite Length, Paxton Dress, York Bamboo Top, Kai Bamboo Top, Bradshaw Bamboo Dress, Bourne Bamboo T-shirt and Girlfriend Dress.

Shipping of the above garments will begin during the week of the 28th of February on the quickest shipping service available to you. If you would like any other items within your order to be shipped out separately, before this date, please do let us know and we will do our best to do so. We are so sorry for any inconvenience this has caused.

What are the shipping options?

We offer a range of services including UK Next Day Delivery, Saturday Delivery and 2 - 3 Day Worldwide Delivery.

There are free shipping options available when you spend offer certain thresholds, depending on the shipping country.

To view the full list of services visit our Shipping Page.

When will my parcel be shipped?

We will process orders up until 4pm UK (BST) Time, Monday - Friday.

Any orders placed before this cut off time will be processed for collection that day. Orders placed after that cut off time will be processed for collection the following working day.

Can I get free shipping?

We offer free shipping options to all countries. This will be applied when you spend over £80 in the UK and over £200 worldwide.

Will I be charged for customs, duty or import taxes?

We ship our parcels from the UK. So there is no customs or duty taxes on UK deliveries.

For International Parcels:

Following Brexit, customers are now required to pay VAT and import tax on delivery. We are working with our couriers to find a solution to this.

With our other shipping services, you will need to make sure that you cover any customs or duties that may be incurred when shipping to your destination.

We do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

These charges will be applied on delivery and will be collected by the delivery company as a 'charge on delivery'.

What are the holiday postage times?

Deliveries times will vary during UK Public Holidays.

In order to ensure delivery for a specific date we recommend ordering as far in advance as possible.

What happens if I refuse the delivery?

If an order is refused by a customer due to custom fees or there is address issues, the parcel will be held for 2 weeks and then be abandoned if these fees or enquiries are not resolved in this time.

AYM is not responsible for the handling of an abandoned order. Should any costs be incurred to return the parcel back to us, these costs will be deducted from any possible refunds.

It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, AYM cannot offer reimbursement for this package.

What packaging do you use?

We ship AYM goodies in sustainable, FSC packaging using a range of materials including recycled cardboard and biodegradable mailing bags. Every piece of packaging can be recycled or added to the compost as a biodegradable material.

We use garment bags to ensure the clothing is protected when it's being stored before shipment. It also ensures the garments are kept safe during transportation.

How does Pre Order work?

If you purchase an item on Pre Order, we will make it for you once the order is confirmed and paid for. In order to be more sustainable, we ship pre-order items alongside ready available items. This allows us to combine the shipping of all order items, thus reducing the carbon footprint on orders. Pre-orders will ship from the date stated on the product page or at the checkout. The shipping time that you select at the checkout is in addition to that pre-order date. This means that when the pre-order item is ready, we will process that item with the shipping speed you selected on your order. For example, if that is VIP Express within the UK - we will ship with our Next Day Service as soon as the pre-order item has been completed.

Shopping with AYM

How do I find the right size?

We hand make our clothing using high quality fabrics. The majority of our range is made with double layered fabric. This is a technique that we have developed where we use two layers of fabric in most of our garments. This creates a figure supportive fit and also avoids the fabric from being see-through or sagging.   

We have developed our size chart based on the stretch in our fabric and the way that our clothing is made. Our size chart will give you a fitted look. 

View our SIZE CHART 

Can I return my order?

We offer returns and exchanges on our full priced products.

Our Mystery Boxes are non-returnable.

If there is an issue with the items in your order, please contact our customer care team within 14 days of receiving your order so that we can assist you.

Please view our policies below for more information. 

Return / Refund - View Policy

Exchange - View Policy

How do I send my items back to you?

To return your order you need to ship it back to us via the Post Office or a courier of your choice.

We recommend selecting a signed-for service and ensuring that you have made a note of the tracking number. You will need to cover the cost of return shipping as we are currently unable to offer this service.

You do not need to return it back to us in the AYM gift box; it may be more cost effective for you to send the items back to us in a mailing bag.

Please do ensure that the garments are fully protected when returning them to us.

For more information please see to our returns page

What are your payment options?

We accept all major debit & credit cards. We also accept PayPal payments.

We offer Klarna, ClearPay and Sezzle payment options.

We are pleased to be able to make it easier for international payments, you are now able to purchase in the following currencies; GBP, AUD, CAD, EUR, NZD, USD, HKD, JPY and SGD.

All orders processed by us and by your bank will be in your local currency. 

Why has a product price changed?

Please note that as an online business our prices change in response to fashion trends, stock and demand from customers.

Due to this, unfortunately we will not refund the difference if prices have changed since you placed your order.

Can I order custom made garments?

We do still offer custom made garment services. Custom made items are individually created and there is a great deal of resources that go into each garment. These garments start from £300 per item.

This process involves discussing and agreeing on the design, pattern making and sizing work and the construction of the garment. Plus the fabric and trims.

To enquire about ordering a custom made garment please contact our team using the Contact Us form below.

Where can I read reviews?

You can read independently collected Trust Pilot reviews here

What does "ethically made" mean to AYM?

Our clothing is ethically made because we are committed to high moral standards being maintained throughout our production processes. This includes ensuring that we are doing everything we can to support the well being of our team and the planet. 

Our clothing is made by a team who are paid above the living wage, work in safe and enjoyable work conditions and are cared about by the wider company (colleague and managers a-like).

Fill in the contact form below to get in touch

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