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FAQs

FREQUENTLY ASKED QUESTIONS

How do I find my size?

You can view our Size Guide here

Can I purchase with split payments? 

If you are a UK resident and over 18 years you can purchase with ClearPay, Klarna, Sezzle and PayPal split payments. This will show at the checkout stage. 

What is your Return Policy on sale items?

During our sale, all pre-discounted garments are final sale. Therefore, we will not be offering refunds or exchanges on already discounted sale items, this includes our Mystery Boxes.

If there is an issue with the items in your order, please contact our customer care team within 14 days of receiving your order. 

The garment I like has sold out, will you be getting any more?

No further stock will be available on sale items. Please contact our customer care team for information on specific items.

Why is my item labelled as Boom Boom the Label?

The re-brand from Boom Boom the Label to AYM marks our commitment to bringing you the latest and hottest new products. Therefore some styles in our sale may still have a Boom Boom the Label woven label in the clothing, however, the garments have still been hand-made to the highest quality in our studio in England. 

Where can I find out about new items?

The best way to hear about new products is to sign up to our mailing list at www.aym-studio.com. We launch new products on our website every week.

How will my order be shipped during the sale?

Orders over £100 GBP will be sent out in our standard AYM gift box. Orders under this threshold will be shipped in our recycled AYM mailing bags.

What are my shipping options during the sale?

For more information please visit our shipping and delivery.

Do you ship overseas?

Yes we do, we ship worldwide, please see to our delivery page on our website for more information: www.aym-studio.com/pages/delivery

We recommend using our UPS Worldwide Economy for international shipping as this service include customs duties and taxes upfront.

What are the delivery options during the Black Friday Sale?

We ship to 80+ countries worldwide using UPS Worldwide Economy Shipping. This is a secure and fully trackable service. 

Although we always do our best to ensure all orders are delivered within the estimated time-frame, once your order is with our courier service, delivery times cannot be guaranteed. 

We've been working to raise awareness of the impacts of fast fashion. To learn more about how our clothing is produced and how we can discount our  garments, please visit our sale information page here

If you have any further questions, please do not hesitate to get in contact with our Customer Care Team via email on info@aym-studio.com or via our live chat function on the website.



FAQs

Shipping

We ship worldwide, including to the US, UK, UAE, Canada, European Countries and Australia. Free Shipping is available when you spend over a certain amount. We offer a range of delivery services to best suit your needs. Returns and exchanges are available on all full price items, including pre-order styles.

View the full list of Shipping Services

Contact Us

We're here to help you.

Get in touch with us via email at info@aym-studio.comaym-studio.com

Responsibility

We are on a mission to make sustainability a non-negotiable. We believe that all clothing should be made in a planet and people friendly way.

You can read more about what we're doing to make our clothes as sustainably as possible here.

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